Hong Kong Airport Credit Image K Leung
Hong Kong Airport Credit Image K Leung

Whether you’re on a brief layover, settling in for an overnight rest, or simply making a swift transit, our Hong Kong Airport Guide is your essential companion.

Delve into comprehensive details on the airport’s offerings, from luxurious lounges and WiFi connectivity to convenient charging stations, round-the-clock dining options, adjacent accommodations, and so much more.

The management staff of HKIA should be extremely proud of themselves, it was a pleasure to transit through this facility. Everything was spotlessly clean, security staff were excellent and transparent. Restroom facilities are some of the best I’ve ever seen. Melbourne Airport needs to take a few pointers from Hong Kong staff. Overall great facility and will return to visit the country a little more.
Matthew Aitken

HKG Airport Overview

Hong Kong International Airport, known by its airport code HKG, is a sprawling facility that serves as a significant global transit point.

With two terminals, Terminal 1 and Terminal 2, and two additional concourses—North Satellite and Midfield—it’s an airport that offers more than just a place to catch your next flight. Whether you’re on a layover or an overnight sleepover, here’s what you need to know to navigate this bustling airport.

What to Expect

Pro tip: wear comfortable shoes. When it comes to amenities, the airport excels. You’ll find an expansive range of shopping, dining, and entertainment options to keep you occupied. For shoppers, Terminal 1’s SkyMart is your go-to, while Terminal 2’s SkyPlaza offers varied entertainment options.

At HKG, expect to do a bit of walking. Though Terminals 1 and 2 and the North Satellite and Midfield concourses are interconnected by a driverless train, the airport’s sheer size means you should brace for some legwork.

Terminals

Hong Kong International Airport is organized into two primary terminals: Terminal 1 and Terminal 2. Here’s a quick breakdown to help you navigate:

Terminal 1

Regarded as the main terminal, Terminal 1 is the hub for most international flights. This is where you’ll find the SkyMart, a shopping haven with a diverse array of luxury brands, local souvenirs, and travel essentials.

When it comes to dining, you’ll be spoilt for choice, with options ranging from fast food to upscale restaurants offering global cuisines. Gate areas are spacious, and seating options are plentiful, often with panoramic views of the bustling runways.

Terminal 2

While Terminal 1 takes care of the flying, Terminal 2 is your entertainment epicenter. Though it doesn’t host any boarding gates, it’s interconnected to Terminal 1 via a driverless train.

SkyPlaza is the focal point here, featuring an array of shops, eateries, and entertainment options. You’ll find cinemas, interactive exhibits, and even a golf simulator for those looking to kill time in a unique way.

Orientation

Understanding the terminologies can help in easier navigation:
Landside: This refers to the public area of the terminal in the non-secure zone, i.e., before you pass through security.
Airside: This is the secure section you access after undergoing security checks.

Security And Customs At Hong Kong International Airport

Navigating security and customs at Hong Kong International Airport (HKG) is an experience that emphasizes both efficiency and thoroughness. Below is what you can expect and some tips to streamline your journey.

Security Checkpoints

HKG’s security measures are in line with international standards, employing state-of-the-art screening technologies for both passengers and luggage. Expect to go through a full-body scanner or metal detector, and to have your carry-on items x-rayed. Liquids, aerosols, and gels must be in containers of 100ml or less and placed in a transparent, resealable bag.

Security personnel at HKG are known for their professionalism; however, it’s advisable to allow ample time to pass through these checks, especially during peak travel periods. Keep in mind that additional screening can occur, so it’s best to be prepared and cooperative to ensure a smooth process.

Customs Procedures

Upon arrival, travelers will proceed to immigration counters where they’ll present their passports and any necessary visas. Signs are clearly marked, guiding you through the process. Frequent travelers to Hong Kong may take advantage of automated e-Channels that expedite immigration clearance.

Following immigration, you’ll collect your checked luggage and proceed to customs. There are two channels: the Green Channel for travelers with nothing to declare and the Red Channel for those carrying items that need declaration. Failing to declare restricted or dutiable items can result in penalties.

Tips for a Smooth Experience

  • Keep travel documents and identification handy.
  • Be aware of what items are restricted or dutiable to avoid complications.
  • Utilize the airport’s free WiFi to download a mobile boarding pass as a backup.
  • If you are a frequent traveler, consider using the e-Channel service for quicker immigration clearance.

Sleeping in Hong Kong International Airport

Catching some shut-eye at Hong Kong International Airport is feasible, but it does require a bit of savvy planning. Here’s what you need to know to get some rest amidst the hustle and bustle of this global travel hub.

Airside vs. Landside

The majority of comfortable sleeping spots are located airside. Landside, unfortunately, offers very limited seating options suitable for a good rest. So, if you’re planning to sleep, try to remain airside after passing through security checks.

Types of Sleeping Spots

The good news is that airside features a variety of seating configurations—many without armrests—allowing for a more comfortable sleeping position. According to travelers, there are:

  • Relaxation rooms: Specifically designed to offer a more tranquil environment.
  • Resting rooms: Rooms equipped with reclining chairs for shorter naps.
  • Lounge chairs near gates: Ideal for passengers awaiting boarding.
  • Sleeping chairs behind shops near food courts: Perfectly secluded for privacy.
  • Armrest-free chairs: These are often situated in out-of-the-way areas, perfect for laying down.

Noise Level

The airport remains active 24/7, meaning noise is a constant factor, especially during nighttime cleaning operations. For a more peaceful sleep, come prepared with earplugs or noise-cancelling headphones.

Additional Amenities

Some lounges offer premium sleeping pods and showers for a fee. These options are available 24 hours a day, making them a convenient choice for travelers looking for uninterrupted sleep without leaving the terminal.

Hotels Inside and Near the Airport

For a more traditional sleep experience, there are hotels located at both Terminal 1 and Terminal 2. These hotels often provide all the comforts you’d expect, including room service and wake-up calls. Additionally, several nearby hotels offer shuttle services to and from the airport, giving you the freedom to choose based on your budget and needs.

Tips for a Comfortable Stay

  • Carry an eye mask to block out lights from shops and displays.
  • Keep your travel essentials and documents close to ensure security while you sleep.
  • If possible, lay a scarf or blanket on the seats for added comfort and hygiene.

Airport Lounges at Hong Kong International Airport

Traveling can be exhausting, but luckily, Hong Kong International Airport offers an array of lounges where you can unwind, catch up on work, or even take a shower. Whether you’re a casual traveler looking to pay per use or a frequent flyer with lounge access as a perk, you have several options.

Lounge Access

Even if you’re flying economy, certain lounges offer entry for a fee, through single visit passes, or via membership programs. Each lounge has its own set of amenities, and some even offer showers, which can be a real game-changer during long layovers.

See Also : Hong Kong Airport Lounges

Lounge NameLocationAmenitiesHoursAccess
Centurion LoungeTerminal 1, Level 7, near Gate 60ShowersTemporarily ClosedAmerican Express Card Members, Lounge memberships
Plaza Premium (Gate 60)Terminal 1, Level 7, near Gate 60Private resting areas, Showers24 hoursPay at the Door, Lounge memberships
Plaza Premium (Gate 35)Terminal 1, Level 6, Gate 35Showers24 hoursPay at the Door, Lounge memberships
Plaza Premium (Gate 1)Terminal 1, Level 6, near Gate 1Showers8:00AM – 12:30AMPay at the Door
Plaza Premium FirstTerminal 1, near Gate 1, Level 6ShowersTemporarily ClosedPay at the Door
United ClubTerminal 1, West Concourse, Level 7, before Gate 61ShowersNot specifiedPay at the Door with proof of United Airlines ticket, United Club Membership

Airline Lounges

First or Business Class travelers may have complimentary access to airline-specific lounges. Make sure to check your ticket or consult the airline’s website for eligibility.

  • Midfield Concourse, Airside: Hong Kong Airlines VIP Lounge Club (Autus)
  • Terminal 1, Airside:
    • Cathay Pacific has several options: The Bridge, The Deck, The Pier Business Class Lounge, The Pier First Class Lounge, The Wing Business Class Lounge, and The Wing First Class Lounge.
    • Other airlines offering lounges include Hong Kong Airlines VIP Lounge (Club Bauhinia), Singapore Airlines SilverKris Business Class Lounge, Sky Team Lounge, Thai Airways First Class Lounge, Thai Airways Royal Orchid Lounge, The Emirates Lounge, and United Global First Lounge.

Hong Kong Airport Hotels & Day Rooms

Long layovers or early departures can be a drag, but fear not! Hong Kong International Airport offers several alternatives to uncomfortable airport benches or the cold, hard terminal floor.

Quick Facts

  • Nearest Hotel: Inside the Airport
  • Sleep Cabins & Pods: Yes
  • Day Rooms: Yes
  • Nearby Hotels with Free Shuttles: Yes

For those wishing to catch some quality Z’s during their layover, the airport has various options that won’t require you to go through the hassle of security checks or leave the terminal. Here’s what you need to know:

Hotel at Hong Kong Airport

Regal Airport Hotel
Connected directly to Terminal 1 via an air-conditioned bridge, the Regal Airport Hotel is a mere 2-minute walk or 1-minute shuttle ride away. For travelers looking for short-term rest, day rooms are available from 9:00 AM to 9:00 PM.

Hotels Near the Airport

Novotel Hotel Citygate
If you prefer venturing a bit away from the terminal, this hotel offers a free airport shuttle running between 6:00 AM and 11:40 PM. The shuttle departs from Terminal 1, Car Park 1, Bay 11-14.

Sky City Marriott
Another nearby option, Sky City Marriott, also provides a complimentary shuttle service. The shuttle departs from Terminal 1, Car Park 1, Bay 11/12. Should you need assistance, there’s a Marriott Counter (B05) located in Terminal 1.

Services, Facilities & Amenities

Airport WiFi/Internet

  • Availability: Free WiFi is available throughout Hong Kong Airport.
  • Network: Connect to “#HKAirport Free WiFi”. No registration required.
  • Signal Strength: Varies across terminals; generally stronger in some areas.
  • Desktop Access: 94 desktop computers across 36 locations in Terminal 1 and Midfield Concourse, plus an additional 6 in the Internet Zone on the Departures Level in the North Satellite Concourse.

Communications

  • Post Office: Located at Terminal 1, landside, Check-In Hall, near Check-In F.
  • SIM Cards: Yet to be updated.
  • WiFi: Detailed above.

Family Services

  • Nursing Rooms: 39 across various terminals.
  • Children’s Entertainment: TV lounges and play areas in multiple locations.
  • Dream Come True Education Park: Terminal 2, landside, Level 6. Open daily from 8:00 AM to 10:00 PM.

Food & Drinks

  • Drinking Water: Over 50 stations available, dispensing hot and cold water.
  • Food Options: Multiple 24-hour outlets in various terminals.

Information & Assistance

  • Airport Ambassadors: Look for people in red coats for directions.
  • Information Desk: 13 Customer Service Centres across terminals.

Luggage & Storage

  • Storage: Terminal 2, Landside, Arrivals Level 3. Rates: HK$ 12/hour, HK$ 140/day.

Medical Services

  • Centres: Two locations in Terminal 1.

Mobile Charging

  • Points: Over 3,500 throughout the airport.

Money & Banking

  • ATMs: Available in Terminal 1.
  • Banking Services: Provided by Bank of China.
  • Currency Exchange: 9 Global Exchange Desks and 9 Travelex Desks.

Prayer & Meditation

  • Rooms: Available landside and airside in multiple terminals.

Rest & Relaxation

  • Caring Corner: Specially designed areas for the elderly, pregnant women, and disabled travelers.
  • Hotels: Refer to the “Airport Hotels” section.
  • Rest Zones: Available near Gate 23 in Terminal 1.

Shopping

  • Duty-Free & Retail: Extensive range across terminals.

Showers, Salon & Spa

  • Showers: Free in Terminal 1, near Gate 22 and 43.
  • Spa Services: Located near Gate 23 in Terminal 1.

Smoking

  • Zones: Designated smoking lounges available.

See Also: Things To Do At Hong Kong Airport

Airlines Operating At Hong Kong Airport

AirlineAirlineAirline
AeroflotAir CanadaAir Explore
Air FranceAir IndiaAir Mauritius
Air New ZealandAir NiuginiAir Seoul
AirAsiaAll Nippon AirwaysAmerican Airlines
Asiana AirlinesAurora AirlinesBangkok Airways
British AirwaysCathay PacificCebu Pacific Air
China AirlinesChina Eastern AirlinesChina Southern
Eastar JetEgyptairEL AL Israel Airlines
EmiratesEthiopian AirlinesEtihad Airways
EVA AirEznis AirwaysFiji Airways
FinnairGaruda IndonesiaHK Express
Hong Kong AirlinesIndiGoJapan Airlines
Jeju AirJetstarJin Air
Juneyao AirlinesKenya AirwaysKLM
Korean AirLanmei AirlinesLufthansa
Malaysia AirlinesMalindo AirMandarin Airlines
MIAT Mongolian AirlinesMyanmar National AirlinesNepal Airlines
Peach AviationPhilippine AirlinesQantas Airways
Qatar AirwaysRoyal Brunei AirlinesRoyal Jordanian
S7 AirlinesSASScoot
Shandong AirlinesShanghai AirlinesShenzhen Airlines
Sichuan AirlinesSingapore AirlinesSky Angkor Airlines
South African AirwaysSpiceJetSpring Airlines
SwissT’way AirThai AirAsia
Thai AirwaysThai Smile AirwaysTurkish Airlines
United AirlinesVietJet AirVietnam Airlines
Virgin Atlantic AirwaysVirgin AustraliaXiamen Airlines

Airport Transportation: Getting To/From Hong Kong Airport

Airport Express

For a quick and efficient journey into the heart of Hong Kong, the Airport Express is your go-to option. It takes just 24 minutes to travel between the airport and central Hong Kong. Trains run daily between 5:54 AM and 12:48 AM, departing every 10 to 12 minutes. To streamline your experience, you can download the MTR “Next Train” app for live schedule updates.

Added Perks:

  • Free porter service
  • Free flight check-in at Hong Kong and Kowloon stations (90 minutes to 24 hours pre-flight)
  • Complimentary shuttle service to hotels and transportation hubs at Hong Kong and Kowloon stations

For fare details and more, visit the MTR website.

Buses

The airport bus terminal is conveniently located near the Arrivals Hall exit. Navigate down the ramp and turn right to find an array of buses:

  • “A” Routes: Airbus service
  • “E” Routes: External Bus services
  • “NA” Routes: Overnight Express Bus services
  • “N” Routes: Overnight Bus services
  • “S” Routes: Shuttle Bus service to the airport

Announcements are made in Mandarin, Cantonese, and English. Payments can be made via exact fare or Octopus card. Check the Citybus or Long Win Bus websites for additional details.

Hotel Shuttles

Looking for a hassle-free transfer to your hotel? Select hotels near Hong Kong Airport offer free shuttle services. These include Hong Kong SkyCity Marriott Hotel and Novotel Citygate Hong Kong. Additionally, Vigor Airport Shuttle Services sells tickets for hotel coach services at Terminal 1, Counter B01 in Arrivals Hall B.

Taxis

For a more personalized experience, taxis are at your disposal at the Taxi Station, located near the left ramp outside the Arrivals Hall exit. Choose from three types of taxis based on your destination:

  • Urban (Red) Taxis: Serve most of Hong Kong, excluding Tung Chung Road and south Lantau roads.
  • New Territories (Green) Taxis: Serve the New Territories and select Lantau roads.
  • Lantau (Blue) Taxis: Serve all of Lantau and the airport.

Be prepared for baggage fees; any luggage placed in the taxi’s baggage compartment or larger than 140cm in the passenger compartment incurs a charge. Most taxis can accommodate up to three regular-sized luggage pieces.

Tips and Hacks: Navigating Hong Kong Airport Like a Pro

Speed Through Security with Automated e-Channels

Want to breeze through immigration? Hong Kong residents and certain eligible travelers can use automated e-Channels. Make sure to check eligibility criteria online before your journey.

Shop Duty-Free, But Be Strategic

Sure, duty-free shopping is tempting. But remember, not all duty-free is created equal. Do a quick price comparison using your mobile to ensure you’re actually getting a bargain.

Free Lounge Access—Sort Of

No frequent flyer miles? No problem. Some credit cards offer complimentary lounge access. Alternatively, there are pay-per-use lounges available, giving you a slice of luxury without elite status.

Charge Up and Log In

Find free charging stations scattered throughout the terminal. While you’re at it, make use of the airport’s free Wi-Fi. Just connect to “#HKAirport Free WiFi” for unlimited access.

The Magic of the Octopus Card

This stored-value card isn’t just for public transit. Use it to buy coffee, snacks, or even magazines at various retail outlets within the airport.

Pre-Flight Refreshments

Got time to kill? Visit the SkyMart or SkyPlaza for an array of dining options, from fast food to gourmet. Better yet, some restaurants even offer views of the runway.

Grab a Shower

Long layover? No worries. Refresh yourself with a quick shower. Facilities are available in select lounges and some even offer shower-only passes.

Virtual Reality (VR) Experience Zones

Yes, you read that right. Hong Kong Airport has VR Experience Zones that can transport you to a different world while waiting for your next flight.

Unwind with Free Movies

Some lounges offer free movie screenings. Even if you’re not a lounge member, you can purchase a day pass to enjoy this feature.

Take Advantage of the In-Town Check-In Service

If you’re heading to the airport via the Airport Express train, make use of the in-town check-in service available at Hong Kong and Kowloon stations. You can check in as early as one day before your flight.

Hong Kong Airport Pictures


References:

  1. Hong Kong Official Website. (2023). “Passenger Guide.” Retrieved from https://www.hongkongairport.com/en/passenger-guide/arrivals/#3
  2. Customs and Excise Department website. Retrieved from https://www.customs.gov.hk/en/home/index.html

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